Flooring Company Referral: Bathroom Leak & Microbial Remediation

Background

STOP Restoration Charlotte North was contacted by a local flooring company within our BNI chapter regarding a post-installation issue at a residential property. After new flooring had been installed, the toilet commode began to leak. The problem originated from an improperly sealed wax ring, which caused a small but consistent water leak each time the toilet was flushed.

The Challenge

Because the leak was slow and subtle, water intrusion occurred beneath the newly installed flooring, reaching the concrete slab foundation below. The damage was hidden from view and could not be detected without professional inspection. The challenge was to identify the full scope of the leak and determine whether secondary issues, such as microbial growth, had developed over time.

Our Approach

STOP Restoration Charlotte North responded quickly to assess the situation. Using state-of-the-art moisture meters and infrared cameras, our team confirmed that the entire bathroom floor showed elevated moisture readings. We immediately established containment with negative air pressure to control the environment and prevent cross-contamination during the controlled demolition process.

During removal of the affected materials, we discovered pre-existing microbial growth behind the bathroom vanity and close to the shower/tub. Our trained technicians followed industry safety and remediation standards to handle the affected areas promptly and professionally, ensuring the contamination was eliminated and the structure restored to a safe condition.

Outcome

The source of the water intrusion was corrected, all affected materials were properly removed, and the area was thoroughly dried and sanitized. The local flooring company appreciated our partnership and responsiveness in resolving the issue for their client.

Conclusion

This project highlights how STOP Restoration Charlotte North supports local contractors by providing fast, professional remediation services when unforeseen issues arise. Our precise diagnostics and adherence to IICRC standards ensured the homeowner’s property was restored safely – another example of STOP Restoration coming to the rescue for our business partners.