Water Damage Repair and Great Customer Service by Portland, Oregon Natives

Who said water damage repair had to come from shady technicians without any customer service skills? If you have a water damage emergency in the Portland area, meet Eric and April Blackburn, both native Oregonians. Now, home and building owners can have the best of both worlds; top-notch water damage repair services with a smile, good manners and excellent communication. These are the cornerstones of STOP Restoration ("STOP"), a national disaster restoration franchise.

Eric and April have been self-employed for many years. When life brought a change in their former industry, they went looking for a new challenge. How did they end up in the water damage repair business? Good question.

Working with a professional career counselor and franchise broker, the Blackburns were introduced to the restoration industry and learned that the restoration industry is chalk full of fancy trucks, plenty of good water damage and fire restoration talent, but commonly lacking in management skill, ethics and customer service. They saw an opening for a company that could serve both homeowners and insurance companies alike with technical skill, honesty and great service.

After some research and their counselor's recommendation of STOP Restoration, Eric and April found restoration to be a great fit for them. They had spent years in a service business helping people so this experience set them up perfectly. They had no problem understanding and implementing the STOP Restoration of Professional philosophy that people come first, which is taught very specifically at STOP national headquarters.

The Blackburns have enjoyed steady growth since they opened their STOP Restoration doors in 2009. They are capable of handling water damage, mold removal and just about any property damage event, be it residential, commercial or institutional. Their favorite thing to do (in addition to calming people, drying buildings and restoring property damage) is collecting stacks of happy letters from customers (and from the many insurance professionals that recommend STOP).

STOP performs full-scale emergency water removal, board-ups, and repairs caused by water damage, smoke, fire, mold, vandalism, and all weather related events such as wind, hail, etc. S.T.O.P. delivers peace of mind with tight communication, prompt service, and something we should all expect from service companies, great customer service. After all, lots of companies might be able to take a crack at fixing your house, and sooner or later, most could get it right. But if your time is valuable and you are interested in seeing a smoother process, STOP invites your call. Our goal will be to get a "happy letter" from you to add to our collection.

When it comes to flood damage from broken or freezing pipes, failed supply lines, slab leaks or failed roof, call on STOP and the Blackburn crew in Portland, Oregon for "Stop Notch" service. STOP serves the entire Portland, Oregon metro and suburbs… WITH A SMILE!