You have been asking and we want to give you the answers!

People asking questions

Triad Service Team of Professionals provides world class emergency services in the Triad area – this includes Winston-Salem, Greensboro, High-Point, Lexington, and Thomasville. Our goal is to go above and beyond to make sure that our customers are well taken care of before, during and after their loss. These are the most frequently asked questions that our team receives when they are working on a job site.

How long will this take to dry out?

Response time is crucial when it comes to water losses. The longer that moisture sits on a surface, the longer it typically takes to dry out and the higher potential there is for the loss to turn into a mold issue. When our technicians arrive onsite, they are trained to do a quick and thorough assessment of the issue and then act quickly to mitigate any further damages. Part of how they do that is by setting up dehumidifiers and air movers. The next question is usually the amount of time the affected area will take to dry completely. Most of the time it takes about 3 to 5 days for the affected areas to dry out. Although, drying times can extend beyond that scope, depending on the materials that have been affected and the length of time that the moisture has been present. In some cases, our team will remove and replace some structural materials if we find that it is not drying adequately.

Will your company also do the repairs?

We’ve found that customers get better service when working with highly trained specialists. We are excellent at mitigation, cleaning and microbial remediation but General Contractors are usually better at managing the multitude of subcontractors needed to complete repairs. Because of that, we don’t act as the GC for residential projects. To make the process as smooth as possible when we begin working onsite, we can provide the property owner with a list of trusted local contractors that can assist them in the rebuild phase.

Will your equipment cause my energy bill to go up?

When our team is onsite, we often need to plug in air movers, dehumidifiers, and other various tools to effectively mitigate the issue. Our customers are often concerned with the effect that this will have on their energy bill. In general, your power bill will increase somewhat. We recommend discussing this with your insurance adjuster to determine if your policy will cover the increased utility expense.