Condo Toilet Backup & Category 3 Water Cleanup in Charlotte, NC
Background
A homeowner living in a condo experienced a main-floor toilet backup that led to serious water damage. As with many property losses, the most immediate challenge wasn’t just the mess – it was navigating the insurance process. It took the customer several months to get their insurance provider to acknowledge the damage and approve coverage.
The Challenge
Once the homeowner officially hired STOP Restoration Charlotte North, the insurer finally gave the green light to begin restoration. This wasn’t a minor cleanup – Category 3 water intrusion requires the highest level of training and remediation skill due to the potential presence of harmful contaminants and pathogens. Adding complexity to the job, visual inspections showed dark residue on the flooring. Distinguishing between dried wood glue and microbial growth would demand expertise and certified evaluation techniques.
Our Approach
As a fully certified IICRC firm, STOP Restoration Charlotte North followed the S-500 and S-520 guidelines to ensure full compliance and safety:
- Set up containment to prevent cross-contamination
- Mitigated water intrusion and remediated microbial growth
- Leveraged our experience to accurately distinguish building materials like wood glue from mold
- Used professional-grade drying and sanitation methods
- Completed the entire project 1.5 days ahead of schedule
Outcome
Thanks to our experience and efficiency, we not only completed the project ahead of schedule – we did so to the highest industry standards. The homeowner was extremely pleased with our workmanship and plans to leave a 5-star review on Google.
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Conclusion
This project is a clear example of why certification and experience matter in water damage restoration. At STOP Restoration Charlotte North, we don’t just complete the job – we bring peace of mind, clarity, and top-tier results. Whether the issue is insurance delays, microbial concerns, or complex materials, we handle it with confidence and care.
