Multi-Floor Water Mitigation at Condominium Complex
- Client Profile: A long-standing property management group client
- Property Type: Three-story condominium complex
- Incident Type: Emergency water loss due to third-floor water heater failure
- Response Time: On-site within 45 minutes
Background
When a third-floor water heater failed, it sent water leaking down into the second-floor unit managed by one of our property management partners. The damage had an immediate impact on multiple tenants and threatened further structural deterioration if not addressed quickly.
The property manager called STOP Restoration Charlotte North for immediate assistance.
The Challenge
This project involved water intrusion in a multi-tenant, multi-level building, which posed a unique set of challenges:
- Tenant impact: Rapid response was needed to stabilize conditions for residents.
- Cross-unit spread: Water traveled through ceilings and walls between floors.
- Compliance protocols: Due to the age of the structure, we were required to wait for asbestos testing clearance before proceeding with controlled demolition, in full compliance with OSHA regulations.
The property manager needed a partner that could respond fast, document thoroughly, and navigate environmental and regulatory requirements without disrupting day-to-day operations more than necessary.
Our Approach
STOP Restoration Charlotte North arrived on-site within 45 minutes of the initial call. We immediately began stabilizing the environment to prevent further deterioration:
- Deployed drying equipment and air movers throughout the affected areas
- Established negative air containment to protect adjacent units and living areas
- Maintained continuous documentation and communication with the property manager, tenants, and owner throughout the process
- Paused demolition until asbestos testing was cleared, following OSHA guidelines
- Performed a controlled demolition once clearance was received, removing damaged materials efficiently and safely
Outcome
Within just four days, STOP Restoration Charlotte North fully completed the extensive water mitigation. We minimized disruption to tenants, helped the property manager avoid escalation of damage, and preserved the structural integrity of the unit.
The property owner, tenants, and management group all expressed their satisfaction with the professionalism, speed, and communication demonstrated throughout the project.
Conclusion
This project reflects the value of working with a certified, responsive restoration partner that understands the unique needs of property management groups. From immediate response to regulatory coordination, STOP Restoration Charlotte North provided a seamless, code-compliant, and timely resolution to a high-impact water loss.
If you manage multi-family housing and need a mitigation partner who knows how to handle the pressure – we’re the team to call.
