Rapid Water Mitigation After Laundry Room Leak in Family Home

Background

STOP Restoration Charlotte North was recently called to respond to a significant water intrusion in a residential home. The family had just returned from two weeks of traveling and ran their first load of laundry. Shortly after, they discovered that water had begun leaking from the laundry room on the second floor, causing visible damage to the ceiling in the garage below.

The Challenge

The source of the intrusion was identified during the initial walkthrough, conducted alongside a BNI-affiliated plumber. Together, it was determined that the clothes washer was the cause of the leak. Because the damage affected both floors and involved structural materials, rapid intervention was critical to prevent further damage.

An additional factor in this project was the presence of two young children under the age of three in the home. This heightened the urgency of mitigation, requiring a quick response that prioritized both environmental safety and indoor air quality.

Our Approach

Upon arrival, STOP Restoration Charlotte North worked quickly to stabilize the environment. As part of our standard service process, we also reached out to the customer’s insurance desk adjuster to make an initial introduction. Establishing that line of communication early often helps expedite the claims process and reduces delays in authorization.

Our mitigation team then began the drying process, using professional-grade equipment to control moisture and minimize the risk of microbial growth. We conducted continuous monitoring throughout the job to ensure optimal drying progress and safety.

Outcome

The project was completed successfully, with all necessary water mitigation steps performed efficiently and with care. The family’s home was stabilized, and further damage was prevented. By acting quickly and maintaining direct communication with the insurance provider, we helped streamline the process for the homeowner and ensured they were fully supported from start to finish.

Conclusion

This case demonstrates the importance of immediate action when water damage occurs – especially in homes with young children or vulnerable residents. STOP Restoration Charlotte North delivered a timely, professional response that prioritized safety, minimized damage, and supported the homeowner throughout the insurance process. The right response matters – and in this case, it made all the difference.