Background
At STOP Restoration Charlotte North, we often say the highest compliment we can receive is a returning customer – or a referral. In this case, it was both. A homeowner who had previously hired our team in 2023 for a water mitigation project contacted us again after discovering another water intrusion in the same home.
The homeowner knew exactly what to do next. As we often recommend, the first step in any active leak situation is to contact a licensed plumber. That’s exactly what they did, demonstrating a proactive approach to limiting damage and preventing further spread.
The Challenge
While performing the repair, the plumber cut out a small section of ceiling drywall to reach the affected area. During the process, the plumber observed visible microbial growth inside the cavity. Rather than proceed further and risk disturbing the contamination, the plumber made the right call – they stopped work immediately, sealed off the exposed area, and advised the homeowner to contact a certified remediation professional.
The homeowner did not hesitate. Based on their positive past experience, they reached out to STOP Restoration Charlotte North once again, confident that the situation would be handled with care and urgency.
Our Approach
Our team mobilized without delay and arrived on site within 37 minutes of the homeowner’s call. Upon arrival, we evaluated the situation and confirmed that water intrusion and microbial growth were present within the ceiling cavity. To protect the home’s interior and contents, we began by:
- Installing floor protection to preserve the surrounding surfaces and walkways
- Establishing a containment zone around the work area to isolate the remediation process
- Creating negative air pressure inside the containment using industry-standard equipment, which prevents airborne particles from spreading during cleanup
We then performed both water mitigation and mold remediation – removing the affected material, cleaning the contaminated surfaces, and treating the area with EPA-approved agents – all within a four-hour window. Throughout the process, we ensured the home remained safe, contained, and disruption-free.
Outcome
By the time our team left the property, the remediation work was fully completed. The microbial growth had been professionally removed, the water intrusion mitigated, and the affected area safely restored. Most importantly, the homeowner could continue their day without further interruption – and with the peace of mind that the issue was handled properly.
Their decision to call STOP Restoration Charlotte North again reflects not only our technical capabilities, but also our commitment to consistency, trust, and reliable customer experience.
Conclusion
This project serves as a clear example of the importance of fast response, proper containment, and expert-level remediation. It also highlights a critical truth in our industry: When a homeowner knows who to call – and why – it makes all the difference. We’re proud to be the go-to partner for clients who value doing the job right, the first time.
