Who said water damage repair had to come from shady technicians without any customer service skills? If you have a water damage emergency in the Portland area, meet Eric and April Blackburn. Now, home and building owners can have the best of both worlds; top-notch property restoration services with a smile, good manners and excellent communication. These are the cornerstones of Service Team of Professionals (“STOP”), a national disaster restoration franchise.
Portland, Oregon natives Eric and April have been self-employed for many years. Five years ago brought a change in their former industry and sent the Blackburns to seek a new challenge. How did they end up in the water damage repair business? Good question.
Working with a professional career counselor and franchise broker, they were introduced to the restoration industry and learned that the restoration industry is chalk full of fancy trucks, plenty of good water damage and fire restoration talent, but commonly lacking in management skill, ethics and customer service. They saw an opening for a company that could serve both homeowners and insurance companies alike with technical skill, honesty and great service.
After some research and their counselor’s recommendation of Service Team of Professionals, Eric and April found restoration to be a great fit for them. They had spent years in a service business helping people, so this experience set them up perfectly to understand and implement the Service Team of Professionals philosophy that people come first (which is taught very specifically at STOP national headquarters).
The Blackburns have enjoyed steady growth since they opened their STOP Restoration doors in 2009. They are capable of handling any property damage event, be it residential, commercial or institutional. Their favorite thing to do (in addition to calming people, drying buildings and restoring property damage) is collecting stacks of happy letters from customers (and insurance professionals that recommend STOP).
When it comes to flood damage from freezing pipes, failed supply lines, slab leaks or a failed roof, call on STOP and Eric Blackburn for “Stop Notch” service. STOP serves the entire Portland, Oregon metro and suburbs.
STOP performs full scale emergency water removal, board-ups, and all repairs caused by water, smoke, fire, mold, vandalism, and all weather related damage such as wind, hail, etc. STOP delivers peace of mind with tight communication, prompt service, and something we should all expect from service companies… SERVICE WITH A SMILE!