Service Team of Professionals (STOP) - Metrowest serves to bring peace of mind to each home and business owner impacted by unfortunate property damage by rendering safe, professional damage mitigation, clean-up, and restoration services. STOP commits to restoration done right the first time with proven systems and ongoing training to continuously improve our in-depth knowledge and skill in the restoration industry.
STOP promotes the highest standards to optimize the customer experience, restore a safe environment, and provide efficient and cost-effective services. As an employer, we focus on employee engagement with regular training, rewards and recognition, and providing a safe and service-oriented environment. We believe that engaged employees lead to excellent service for our customers.
STOP is fully licensed, bonded, and insured and holds professional industry certifications. We partner with the property owner, insurance agency, and others to provide a coordinated and transparent response from start to finish. Our team brings up-to-date techniques, equipment, and skill to every job to optimize safe practice, time, and costs.
About the Owners
Teresa and Mark commit to providing a positive experience for home and business owners in the Boston Metrowest communities during critical and unfortunate property damage events. They are dedicated to excellence in customer experience, quality and safety, and efficient processes. Caring for people in vulnerable and critical situations while focusing on customer and employee safety are both inherent qualities at Service Team of Professionals – Metrowest.
Teresa, a US Air Force veteran, has been a registered nurse for over 20 years with a passion for helping others and upholding best practices in safety, quality, and infection prevention and control. Some of her most meaningful roles include caring for people with mental illness, serving as a forensic nurse death investigator with the medical examiner’s office, and overseeing operations as a healthcare leader.
Mark has owned and operated a successful property investment business for over 10 years involving restoring homes for rent or sale. He has also worked in renowned worldwide service industries and has been recognized for leadership, safety, efficiency, and customer service.
Mark and Teresa’s experience has proven to be a seamless extension to business ownership in the damage mitigation and restoration service industry. Their core values and dedication to serve with excellence aligns well with the family owned and operated STOP national franchise system.
Franchise rights were purchased from Service Team of Professionals, a family owned and operated franchise system with over 40 years of dedicated expertise in property damage and disaster restoration and the highest standards for quality, safety, and service excellence. With this service history, STOP's network includes nationally and internationally recognized experts in the industry that are available 24/7 to consult with any STOP Owner for the safest and most comprehensive response to any disaster.