Water Woes Before Takeoff Case Study
Background
One homeowner was scheduled to leave for an overseas trip in just one day. However, she saw that the hallway floors were buckling near her water heater. She suspected mold or microbial growth in the water heater closet – and this led her to call STOP Restoration Charlotte North. We arrived in under an hour. After our inspection, her suspicions were confirmed: there was microbial growth in the closet.
The Challenge
Because she was going out of town, the homeowner needed urgent help. With a tight timeline, she didn’t want the added hassle of coordinating repairs from a distance. We also knew that we’d have to remove the water heater in order to reach and treat the affected area.
Our Approach
We brought in a trusted plumber to handle the water heater removal. While the homeowner traveled overseas, we coordinated the communication between her and the plumber. By the time she returned six days later, we had scheduled everything necessary to finish the job right away.
Outcome
We removed the water, remediated the microbial growth, and the plumber reinstalled a new water heater. To add another positive, we saved the client $335.07 from our original estimate. She also left us a wonderful Google review.
Conclusion
By acting fast and staying on top of coordination for the project, STOP Restoration Charlotte North turned a stressful situation into a smooth experience for the client. She was able to come home to a clean, safe house. Not only that, but she received a bill that was lower than expected – a perfect example of our commitment to honesty.