Water Woes Before Takeoff Case Study

Background

One homeowner was scheduled to leave for an overseas trip in just one day. However, she saw that the hallway floors were buckling near her water heater. She suspected mold or microbial growth in the water heater closet – and this led her to call STOP Restoration Charlotte North. We arrived in under an hour. After our inspection, her suspicions were confirmed: there was microbial growth in the closet.

The Challenge

Because she was going out of town, the homeowner needed urgent help. With a tight timeline, she didn’t want the added hassle of coordinating repairs from a distance. We also knew that we’d have to remove the water heater in order to reach and treat the affected area.

Our Approach

We brought in a trusted plumber to handle the water heater removal. While the homeowner traveled overseas, we coordinated the communication between her and the plumber. By the time she returned six days later, we had scheduled everything necessary to finish the job right away.

Outcome

We removed the water, remediated the microbial growth, and the plumber reinstalled a new water heater. To add another positive, we saved the client $335.07 from our original estimate. She also left us a wonderful Google review.

Conclusion

By acting fast and staying on top of coordination for the project, STOP Restoration Charlotte North turned a stressful situation into a smooth experience for the client. She was able to come home to a clean, safe house. Not only that, but she received a bill that was lower than expected – a perfect example of our commitment to honesty.

Helping Families
Just Like Yours

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  • “John was great! He came out right away, even in the middle of storms to start working on the house. Super professional and caring. ...” - Linda
  • “If you are looking for an honest, knowledgeable and responsive business to handle your mold damage and restoration you need not look ...” - Judy
  • “For all your restoration needs- STOP Restoration are the people to call! My husband and I came home from dinner to find our kitchen and ...” - Jessica
  • “John Alexander was wonderful to work with. He set out a schedule where he had the contractors lined up in a way that would minimize the ...” - Rosetta McClurkin
  • “If you have a water leak, this is the company to call. Whether it was John, Dave, or Drew, this team of professionals were ...” - James

Here For You
Every Step of the Way

  • 1. Call STOP Restoration

  • 2. We Arrive at Your Home Quickly

    We have an industry-leading response time, so you know we will arrive quickly to inspect the damage.

  • 3. You Get a Plan of Action

    We will assess the damage and provide a detailed plan of action to repair the damage.

  • 4. We Restore All of Your Damage

    Our professionally trained experts will mitigate any hazards and restore your home.

  • 5. Your Life Goes Back to Normal

    We put it all back together, down to placing the furniture back in the “right there” spot.

Restoring What Matters Most

We Are Here for You

At STOP Restoration Services of Charlotte North NC, we know we’re not just helping people rebuild their home or business, we’re helping them Restore What Really Matters. As a locally owned and operated company, we’re members of the community, just like you. That is why we provide exceptional restoration services. Our team gladly goes above and beyond to exceed customer expectations. We’re proud of what we do and it shows in the quality of our work.

Learn More Learn more about our water damage, mold remediation, and other restoration services. Call (704) 312-1121 STOP Work Van
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